We are based in Melbourne, Australia. Victoria Stag is 100% Australian owned.

We accept Paypal, VISA and Mastercard credit cards, American Express, Afterpay, ZIP Apple Pay and Google pay.

Victoria Stag is unable to cancel an order once it has been placed, as we work hard to process and dispatch all orders as quickly as possible. If you have made a mistake with the items you have purchased or the nominated shipping address, please get in touch as soon as possible and we may be able to intercept the dispatch of your order and change this for you. Please note that although we will try our best, it is not always possible to change order details in time and therefore we cannot be held liable for any incorrect details entered by the customer. 

Simply enter the code in the "Discount" section at checkout. This will automatically update and be visible at checkout. Only one discount code can be used at one time.

All orders in Australia over $125 will be delivered via Express Post free of charge. Standard postage charges apply for all orders under $125 and will be calculate at checkout. We use Australia Post for all of our shipping. 

We ship to most International destinations using Australia Post. International orders are charged a flat rate of AUD$30. Free International Shipping for orders over AUD$200. 

Victoria Stag is not responsible for any delays or additional taxes and duties applied at your country’s port of entry.

You will receive an order confirmation as soon as your order has been placed. You will then receive a separate email with tracking information once your order has been dispatched which may take up to 3 business days. We use Australia Post Express shipping. You can track your order directly with Australia Post here.

If it has been more than 3 business days and you have not received tracking information, please contact our Customer Service Team by emailing support@victoriastag.com

Yes we do! If the parcel is too big for your PO Box, Australia Post will leave a card advising collection from your Post Office.

Yes we do! We ship to most International destinations using Australia Post. International orders are charged a flat rate of AUD$30. Free International Shipping for all orders over AUD$200.

Victoria Stag is not responsible for any delays or additional taxes and duties applied at your country’s port of entry. 

Absolutely! If you aren't completely satisfied we offer a FREE EXCHANGE* or full refund of your order within 21 days of receipt. However, items listed on our Sale Page are non-refundable and un-exchangeable. Please visit our Shipping & Returns page for further information.

Please send an email to info@victoriastag.com. We would love to collaborate!